Lotus Cleaning Services

Privacy Policy

Last updated: February 15, 2023

Welcome to the Lotus Cleaning Services of Florida, LLC  website, https://www.lotuscleaningfl.com (the “Platform”) We know that you care how the information about you is used and shared, and we appreciate your trust. Disclosed in this Privacy Policy are details that Lotus Cleaning Services of Florida, LLC (which we may refer to as “Company,” “we,” or “us”) collects from the users of the Platform, how that information is used, how the information may be shared with other parties, and what controls our users have regarding their information. 

We use your Personal Information for the purposes indicated in this Privacy Policy, primarily for the purpose of providing and improving this Platform. By using this Platform, you agree to the collection and use of information in accordance with this Policy. We will not use or share your information with anyone else except as described in this Privacy Policy. 

We reserve the right to modify this Privacy Policy at any time. If we make changes, we will notify you by revising the date at the top of the policy. We encourage you to read this Policy whenever you use or access our Platform or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy. You may withdraw your consent at any time, however, this will not affect any use of your information that has already taken place. 

Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service. 


The “Personal Information” we collect for various purposes is the information that could potentially identify an individual, such as their name, email address, or billing information.

PAYMENT INFORMATION: When you pay for a service on our Platform, as part of the buying and selling process, we collect that payment information. Depending on your chosen payment method, we use a third-party service provider, Stripe, that handles payments for us and we will receive your payment information and confirmation. Stripe shall store your credit card information during the period of time for your Account. Cardholder data is protected and encrypted during transit by Stripe.

DEVICE INFORMATION: When you browse our Platform, we automatically receive information about your web browser, IP address, time zone, device identifiers, log files, diagnostic, crash, website, and performance logos and reports and some of the cookies installed on your device that helps us learn about your browser and operating system so we can best customize our Services for you. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us. 

USAGE INFORMATION: We collect information about your use of the Platform, such as your actions within or outside of the Platform (specifically, the sites you use before or after visiting ours and the type of content or advertisements you have accessed, seen, or forwarded), and online and status message changes on our Services and may keep logs of the conversations made through our Platform or via email. When you contact us, submit Content, or interact with us on social media, we may collect the personal information associated with your activity, such as your name and profile. 


We may use your Personal Information to customize and personalize your experience of our Platform and inform you of new services, promotions, and opportunities available to you through mediums including, but not restricted to, telephone, email, SMS, or mail. We may also use your personal information for internal record-keeping, analytics, market research, business development, advertising, attributing any Content you may submit, screening purchases for fraud, resolving any disputes we may have, or complying with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request we receive, or to otherwise protect our rights.


We use Google Analytics to collect information about website usage, the user of websites, including demographic and interest-level marketing, and to collect and process certain analytics data. You can learn about Google’s practices by going to https://policies.google.com/privacy?hl=en and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout


We may share Personal Information with the Third-Party services we contract with, including live chat, email and hosting services, software development, payment processing, marketing, fraud protection, service reviews and promotions for the purposes of enabling them to provide their services for us. We may also receive Personal Information from them, such as demographic data, and combine it with information we have of you. 


Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices. Using any connected site is at the user’s own risk.


When you access our Platform, we will maintain the provided information for our records unless and until you ask us to delete this information or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.


Please note that we do not alter our Platform’s data collection and when we see a Do Not Track signal from your browser, we will attempt to honor this functionality. However, our third-party service providers may use their own cookies, pixel tags, web beacons or other storage technology to collect and store Log Data or information from elsewhere on the internet, and we do not have access to, nor control over, a third-parties’ use of cookies or other tracking technologies.


We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect Personal Information about children under 13. If we become aware that we have collected Personal Information from children under 13, without verification of parental consent, we will take steps to remove that information from our servers.


If you would prefer not to receive marketing emails, or SMS texts sent by us, simply click on the unsubscribe link included at the bottom of any of those emails or text the single keyword command “STOP” to the texts. PLEASE NOTE: If you opt out of receiving marketing emails or texts, we may still send you other messages such as purchase receipts, invoices, emails/texts about your account or Services.


To protect your Personal Information, we take certain safeguards to make sure it is inappropriately lost, misused, accessed, disclosed, altered or destroyed. Unfortunately, no system is 100% secure, and we cannot ensure or warrant the security of any information you provide to us.


All other terms governing this Privacy Policy shall be those set forth in our Terms of Service.

If you have questions or comments about your choices and rights regarding your Personal Information, please contact us at service@lotuscleaningfl.com with “Privacy” in the subject line of your email.